Refund policy

Returns

We offer a 14-day return policy for eligible products, starting from the date of delivery.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached where applicable, and in its original packaging. You must also provide your receipt or proof of purchase.

Certain product categories, including selected personal care, hygiene, and wellness items, may have a 14-day return window where clearly indicated on the product page before purchase.

For hygiene and safety reasons, opened perfumes, cosmetics, skincare products, and certain personal care products are not eligible for change-of-mind returns. Product-specific return conditions will be clearly displayed before checkout.

How to Request a Return

To start a return, contact us at support@sweetmelon.us with your order number and the reason for your return.

Please do not send any item back before your return request has been approved. If your return is accepted, we will provide instructions on how and where to send your package and, where applicable, a return shipping label.

Returns sent without prior authorization may not be accepted.

Return Addresses

Depending on the return instructions provided by our customer support team, returns may be directed to one of the following addresses:

UAE Return Address
Al Wasl Building, R413, G18, Muhaisana-4, Lulu Village, Dubai, UAE.

USA Return Address
265 Cambridge Ave, 2nd Floor, Buffalo, New York 14515, USA.
Phone: +1-646-479-4240

Please contact us before shipping your return to confirm the correct return address and shipping instructions.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon delivery and contact us promptly if your item is defective, damaged, incorrect, or missing.

Email support@sweetmelon.us with your order number, a description of the issue, and photographs where available. We will review the issue and advise you on the next steps.

Your rights under applicable consumer protection laws remain unaffected.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants.

• Custom-made, personalized, or special-order products.

• Certain personal care, hygiene, and wellness products, particularly where opened or used.

• Hazardous materials, flammable liquids, or gases.

• Sale items and gift cards, except where applicable law requires otherwise.

If you have questions about whether a specific product is eligible for return, please contact us before sending it back.

Exchanges

The quickest way to receive a different item is to request a return for your eligible original purchase. Once your return is approved, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is covered by applicable European Union consumer protection laws, you may have the right to cancel or return your order within 14 days without giving a reason.

Where this right applies, the item must be handled only as permitted by applicable law. Certain exceptions may apply, including for eligible sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

This section does not limit any mandatory rights you may have under applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider and financial institution.

If your refund has not appeared after the applicable processing period, please contact us at support@sweetmelon.us

Return shipping costs and any applicable deductions will be communicated during the return process, subject to applicable law.

Contact Us

For all return, exchange, and refund questions, contact:

PassionShop.us
Email: support@sweetmelon.us
Website: https://sweetmelon.us